Terms of Service
Last updated: March 21, 2026
1. Acceptance of Terms
By creating an account, accessing, or using the Madison AI platform ("Platform"), operated by Madison Agency ("Madison," "we," "us"), you agree to these Terms and our Privacy Policy.
2. Platform Description
Madison AI is a SaaS marketing automation platform that orchestrates AI-powered content generation, social media management, SEO, PPC, and analytics. The Platform supports integration with third-party AI providers (Claude, Gemini, GPT) via user-provided API keys. Built-in AI access will be available in future paid plans.
3. Account Registration & Access
Access is invite-only during beta. You must be 18+ and provide accurate information. You are responsible for account security and all activity under your account. One person may have access to multiple business accounts.
4. AI Services
User-Connected AI: During the beta period, users connect their own AI provider API keys (Claude/Anthropic, Gemini/Google, or GPT/OpenAI) to use the Platform. Madison does not provide AI services directly. We route requests to your chosen providers. You are solely responsible for your relationship with your AI providers, including compliance with their terms and payment obligations. API key security is your responsibility; we encrypt stored credentials using AES-256-GCM.
Future Built-In AI: Post-beta, paid subscription plans may include built-in AI access. Terms for built-in AI will be communicated at that time.
For ALL AI usage through the Platform: Madison has NO control over AI outputs and accepts NO liability for their accuracy, quality, appropriateness, legality, or compliance with any standard. AI outputs may contain errors, inaccuracies, hallucinations, biases, or inappropriate content. AI is a tool, not a substitute for professional judgment.
5. User-Generated & AI-Assisted Content
CRITICAL DISCLAIMER: You are solely and exclusively responsible for ALL content created, generated, edited, approved, scheduled, or published through the Platform, whether created manually, generated by your connected AI providers, or produced through any combination thereof. Madison acts solely as an orchestration tool and assumes NO responsibility for any content whatsoever.
Specifically:
• All AI-generated content is YOUR content. You bear full responsibility for reviewing, editing, approving, and publishing it.
• You MUST ensure all content complies with applicable laws, regulations, intellectual property rights, and platform-specific policies (Facebook, Instagram, LinkedIn, TikTok, X/Twitter).
• Madison does NOT review, moderate, verify, endorse, or assume responsibility for any content.
• Content published via autopilot features remains your sole responsibility. Enabling automated publishing constitutes your consent and authorization.
• You must have all necessary rights, licenses, and permissions for uploaded/published materials.
• Madison shall NOT be liable for ANY claims, damages, losses, or consequences arising from content you create, generate, approve, or publish, including but not limited to: defamation, copyright infringement, trademark violations, privacy violations, misleading advertising, regulatory non-compliance, hate speech, discrimination, or any other legal claims.
• This applies regardless of whether the content was generated by your connected AI providers or manually created.
6. Prohibited Uses
Do not use the Platform to: generate illegal, harmful, threatening, abusive, or objectionable content; infringe IP rights; distribute spam or malware; reverse-engineer the Platform; violate any law; impersonate others; generate deceptive content; circumvent security measures; abuse built-in AI resources; attempt to extract or replicate AI model behavior.
7. Platform Availability & Errors
Madison AI is provided "as is" and "as available."
• The Platform may experience scheduled and unscheduled downtime, maintenance, updates, and interruptions.
• Features may contain bugs, errors, or produce unexpected results, especially during the beta period.
• AI-generated outputs may be inaccurate, inappropriate, incomplete, or factually incorrect.
• Scheduled posts may fail due to API errors, rate limits, token expiration, or third-party issues.
• File processing is asynchronous and may fail or produce degraded results.
• Built-in AI providers may experience outages, rate limits, or degraded performance beyond Madison's control.
• We do NOT guarantee any specific level of uptime, performance, availability, or AI output quality.
• Madison shall NOT be liable for any losses, damages, or costs resulting from Platform errors, downtime, AI failures, or data loss.
8. Intellectual Property
The Platform (design, code, features, branding, documentation) is Madison Agency's intellectual property. You retain ownership of your content and brand materials. You grant Madison a limited, non-exclusive license to process your content solely for providing services.
9. Data & Privacy
Governed by our Privacy Policy. Data stored on third-party infrastructure (Vercel, Neon, Cloudflare, Railway, Upstash). Industry-standard security implemented but absolute security cannot be guaranteed.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MADISON AGENCY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL. IN NO EVENT SHALL TOTAL LIABILITY EXCEED €100 OR AMOUNTS PAID IN THE PRECEDING 12 MONTHS, WHICHEVER IS GREATER.
11. Indemnification
You agree to indemnify, defend, and hold harmless Madison Agency from all claims, liabilities, damages, losses, costs, and expenses (including legal fees) arising from: (a) your use of the Platform; (b) content you generate, approve, or publish; (c) violation of these Terms; (d) violation of third-party rights; (e) violation of applicable law; (f) your use of built-in or connected AI services.
12. Termination
We may suspend or terminate access at any time, with or without cause or notice. Upon termination, data export is available per GDPR obligations.
13. Changes to Terms
We may modify these Terms at any time. Material changes communicated via email or in-platform notification. Continued use constitutes acceptance.
14. Governing Law & Jurisdiction
Romanian law and applicable EU regulations. Courts of Bucharest, Romania.
15. Contact
hello@madisonagency.ro